Privacy Policy

Information we collect

We collect information you provide directly and limited technical information collected automatically as you browse.

• Information you submit: name, email address, phone number, stated interest, and any message content.
• Cruise eligibility request information: cruise line, booking reference, booking date, payment status (fully paid or still paying), travel dates, ship, destination or itinerary, and whether you booked through a travel agent.
• Marketing attribution: UTM parameters and referring source associated with your visit.
• Technical data: device, browser, approximate location and pages viewed, collected through analytics tools.

How we use information

We use the information you provide to deliver requested guides, send The Odyssey Note when you subscribe, respond to enquiries, route you to the appropriate OdysseySoul business, and improve the content and performance of this site.

When you submit a cruise eligibility request, we use those details only to review and follow up on that request. Submitting a request does not enroll you in marketing, change your reservation, or authorize a booking transfer.

If you use our share-with-a-friend tool, we store your first name, your friend's first name and the one email address or phone number you provide, plus your confirmation that you have permission to share it. We use that contact information only to deliver the single referral message you requested; it is not added to any marketing list and is not shown publicly. Text-message referrals open on your own device for you to send.

We do not sell personal information.

Service providers

We use third-party services to operate this site, including website hosting, analytics, and email and customer-relationship platforms. These providers process information on our behalf under their own terms and security practices.

For a cruise eligibility request, we may share the details needed to review that specific request with service providers, our host agency, and the applicable cruise line. We limit that sharing to what is reasonably necessary for the review and follow-up.

Cookies and analytics

We use cookies and similar technologies for essential functionality and for measurement. You can control cookies through your browser settings; disabling them may affect site functionality.

We suppress measurement and session-replay tools on the cruise eligibility form and its confirmation page so booking and contact fields are not captured by those tools.

Your choices and rights

You may unsubscribe from marketing email at any time using the link in any message. Depending on where you live, you may have rights to access, correct, delete or restrict processing of your personal information. Contact us to make a request.

Data retention and security

We retain personal information for as long as needed to provide the services described here and to meet legal obligations. We use reasonable administrative and technical safeguards, though no method of transmission or storage is completely secure.

Children

This website is not directed to children, and we do not knowingly collect personal information from children.

Contact

Questions about this policy can be sent through our contact page and we will respond as promptly as we can.